Returns & Refunds

Not quite right? Here’s how returns work.

At Evelle Beauty, we want you to love your purchase. If there is an issue with your order, we're here to help.

Change of Mind

UK: For online orders, you may cancel your purchase within 14 days of receiving your order, subject to applicable consumer law. Cosmetics must be unused, unopened and sealed where hygiene requirements apply.

Nigeria: We accept returns of unused, unopened and undamaged products in their original packaging, subject to applicable consumer law.

Due to hygiene and safety reasons, we generally cannot accept change-of-mind returns for opened or used cosmetics.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us at hello@evellebeauty.com, ideally within 48 hours of delivery.

Please include your order number and clear photos of the product and packaging. We will assess the issue and, where appropriate, arrange a replacement or refund.

Refunds

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Exchanges

We do not currently offer exchanges for change-of-mind purchases. You may return an eligible unopened product and place a new order.

Please note: Nothing in this policy affects your statutory consumer rights.

Contact:
hello@evellebeauty.com
Monday–Friday | 9am–5pm GMT

Please include:

  • Your order number
  • Photos of the item
  • A brief description of the issue

Once approved, we'll offer a replacement or refund where appropriate.